POLICIES

SHIPPING POLICY : WE REQUIRE SIGNATURE UPON DELIVERY OF SHIPMENTS.

Comptche Ridge Vineyards make every effort possible to ensure your complete satisfaction. While wine makes the perfect gift, we strongly suggest that you notify your intended gift recipient, so that your gift may be expected and opened IMMEDIATELY upon arrival and properly stored.

We are not responsible for incorrect addresses. Please make sure that your shipping address and/or your gift recipients' addresses are 100% accurate. Address correction fees will be charged if assessed by Fed Ex. Do not enter PO Boxes for shipping purposes - Fed Ex only delivers to physical addresses.

Please be sure to contact us at 707.961.9907 with any questions or comments regarding Shipping.

RETURNS POLICY

Comptche Ridge Vineyards provides a guarantee of customer satisfaction on all wine purchased from our web site, provided we are contacted within 24 hours of receipt of shipment. We only guarantee orders that are shipped within the current shipping policy. If you have an issue concerning the product, please call us immediately at Comptche Ridge Vineyards. You will need to identify the product purchased, state the date on which it was received, and specify your issue. We will respond to your concerns quickly.

PRIVACY POLICY

Comptche Ridge Vineyards is committed to protecting your privacy and the security of your personal information. We use the information we collect to service your orders. Please review the following policy information to learn how Comptche Ridge Vineyards protects your personal information. If you have any questions, contact us at 707.961.9907

HOW DOES COMPTCHE RIDGE VINEYARDS USE MY INFORMATION?


When you place an order with us through the web site, your information is transmitted over a secure server. Your online transactions with Comptche Ridge Vineyards automatically take place on a secure server using Authorize.Net as the payment gateway. All information is encrypted before it is transmitted using SSL technology. Once your credit card/online order is processed we do not retain your credit card number, an added measure of security for your credit information.

WHAT INFORMATION IS BEING COLLECTED?


When you browse the Comptche Ridge Vineyards web site you do so anonymously. Your name, address, phone number, email address and credit card information is needed and used to fill your order, confirm your order, contact you with questions about your order, and from time to time (but not too frequently) send you a follow up mailing or email message. When you place an order with us, your address will be placed on our mailing list, to inform you of future sales. We do not collect personal or business information on Comptche Ridge Vineyards visitors unless it is voluntarily provided.

Any personal information you provide to Comptche Ridge Vineyards will only be used to notify you of news, events and activities. Comptche Ridge Vineyards will hold the information securely and will not disclose it except for this purpose or when required by law. You have the right to inspect and update your details at any time. If you do not wish to hear from us any longer, please email your request to paul@comptcheridgevineyards.com

We will not sell, trade, rent, or give individually identifying information to third parties. Comptche Ridge Vineyards uses the personal information collected from you in the order process to help us deliver your order, to contact you about your order if we have questions, and to improve our site to serve you better. We may share your information with companies that work with us to provide the product or service you've requested or to better understand our customers' needs, but these companies do not have any rights to use your personal information beyond the services provided to Comptche Ridge Vineyards. Customers’ credit card information is never shared with outside companies. If you don’t wish to receive our future mailings, catalog or newsletters, please email your request to paul@comptcheridgevineyards.com

WILL I RECEIVE UNSOLICITED E-MAIL FROM COMPTCHE RIDGE VINEYARDS?


Comptche Ridge Vineyards will send e-mail confirmation of all orders to our customers. From time to time we may contact our customers by e-mail about specials or updates to our site.

Still uncomfortable ordering online? If you prefer not to order online you may order by phone, 707.961.9907 and leave us a message. We are the vineyards most of the day, but will return your call as soon as possible.

When you write to us, email us, or in any way submit any comments about our company and products, suggestions, ideas, or recipes, please keep in mind that all correspondence becomes and remains the property of Comptche Ridge Vineyards. Also be aware that we do post some of our customers' comments on our Web site. Individuals are identified by first name, city and state only. No other personal information is made public.

QUESTIONS ABOUT OUR PRIVACY POLICY


Should you have questions about our privacy policy, please contact us. We welcome your suggestions as well.

Comptche Ridge Vineyards
paul@comptcheridgevineyards.com or 707.961.9907

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